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Below is a standard workflow for troubleshooting SJM issues. Most SJM issues can be linked to several distinct behaviors, such as failure to sign into (if using the cloud) or having multiple instances of the SJM running simultaneously. \\HKEY_CURRENT_USER\Software\Autodesk\Simulation Job Manager.\\HKEY_LOCAL_MACHINE\SOFTWARE\Autodesk\Simulation Job Manager.C:\Users\%USERNAME%\AppData\Local\Temp\DSSP.log.C:\Users\%USERNAME%\AppData\Local\Autodesk\Simulation Job Manager.

C:\ProgramData\Autodesk\Simulation Job Manager (UJMC >= 3.0).

C:\Program Files\Autodesk\Simulation Job Manager 20XX.

This will allow you to more effectively troubleshoot any issues in addition to gathering relevant data to provide Development for further debugging. In addition to understanding the terminology for the SJM and how it functions, it’s also important to understand the underlying file structure and directories. Relevant Directories, Files and Registry Entries

Helium (H2): Autodesk Account linking authorization and handling of charging job/cloud credits.

Oxygen (O2): Single Sign-on and integrated with Autodesk back office information technology.

Nitrogen (N2): Data management in AWS cloud.

Amazon Web Services (AWS): End point for simulation cloud solves.

Digital Simulation Software Platform (DSSP): Secondary terminology and internally referenced terminology for development purposes/tracking.

Functionally it is simply another term for the SJM.

Universal Job Manager (UJM): Secondary terminology for the SJM.

Simulation Job Manager (SJM): As described above, the SJM is the utility used for managing communication between Autodesk desktop simulation products and Autodesk Account/Autodesk Cloud.

It’s also import to cover is terminology to ensure there is no confusion on specific terms and topics discussed both further below but also when working with the Autodesk support teams.

This article will cover several topics to better inform you of how the SJM works, how to troubleshoot issues with connectivity, job submission, access and ultimately what information to compile to provide to product support if you’re unable to resolve the issue with the listed troubleshooting practices below.īefore we get into specifics around actual troubleshooting steps, having a more detail understanding of what the SJM does, how it functions, as well as.

As the primary controlling mechanism for much of simulation product analyses, being able to troubleshoot issues that may occur is essential to ensuring the highest operational efficiency of your use of Autodesk Simulation tools. It controls local analysis submission, job server analysis submission and analyses that leverage Autodesk Cloud capabilities. The Autodesk Simulation Job Manager (SJM) is the primary utility for managing communication between the desktop simulation products and Autodesk Account.